Shipping and Delivery

Order Processing and Shipping Times

Embrace Sleep Health processes orders Monday through Friday, excluding national holidays. If you need your order expedited or you have further questions about our hours of operation, please call us at 888-381-4009 so that our team can assist you with your request.

Destination Limitations

Embrace Sleep Health reserves the right to not ship to post office boxes and will contact you if an alternative shipping address is required. For more information about where Embrace Sleep Health ships, please call us at 888-381-4009 so that our team can assist you.

Shipping Charges

Standard Shipping
Embrace Sleep Health offers standard shipping within the continental United States on all initial AutoCPAPs. Orders shipped via standard shipping typically will arrive to you within 1-7 business day(s) from the date in which the order leaves our facility. Standard shipping times will vary depending on where you are located.

Expedited Shipping
Embrace Sleep Health offers expedited shipping. Expedited shipping rates vary based on location and expected delivery date. Expedited shipping is paid for by the patient.

Replacement Supplies Shipping
Shipping costs for replacement may vary based on quantities.

Receiving Your Order

Embrace Sleep Health works directly with UPS for delivery of all orders. Due to circumstances outside of our control when working with these third-party carriers, Embrace Sleep Health cannot be held liable for late deliveries.

All orders over $250 may require a signature at the time of delivery.

All orders will be shipped with a tracking number from the respective carrier.

For more information about the status of your Embrace Sleep Health order, please call us at 888-381-4009 so that our team can assist you.

Changes and Cancellations

Because of our promise to process and fulfill your order as quickly as possible, if you need to make a correction or cancel and order, please call us immediately at 888-381-4009.

Prescription Required

Most equipment available through Embrace Sleep Health requires the prescription from a medical professional. Prescriptions may be emailed, mailed, or faxed to our team before shipping will occur. Embrace Sleep Health will also work directly with your health care provider to obtain a copy of your prescription on your behalf.

If you need to receive a prescription and you do not have a doctor, Embrace Sleep Health partners with other providers for telemedicine consultations with Board Certified Sleep Physicians who will be able to provide you with a prescription.

Return Policy

Embrace Sleep Health strives to exceed your expectations in everything we do. Once delivered and opened, all equipment and supplies are non-refundable and non-returnable.

Returned products must be brand new, unopened, unused and have never been removed from the original packaging or have the original packaging opened or altered. To the extent that there is any indication the product does not meet these requirements, the product(s) will not be eligible for return. Embrace Sleep Health reserves the right to accept or decline any products for return.

Embrace Sleep Health does not accept returns or exchanges for any equipment or supplies unless it is covered under the 60-Day Mask Swap Guarantee. All sales are final.

Embrace Sleep Health does not cover the cost for shipping associated with returns.

60-Day Mask Swap Guarantee

Only masks are eligible for the 60-Day Mask Swap Guarantee. Embrace Sleep Health offers one (1) swap per patient.

The 60-Day Mask Swap Guarantee commences on the date in which the third party shipping company confirms the delivery of your order to you. Once delivery has been confirmed as successful, whether you have the shipment or not, it will be deemed to be the date on which your 60-Day Mask Swap Guarantee begins.